Care Plan

YOUR KENT CARE PLAN FOR
KENTPOS SOFTWARE

A System is the Working Together of Hardware, Software, Personnel and Procedures

Kent provide a minimum of 12 months standard warranty on all POS systems sold. We Offer Maintenance and Support Services that may be additional cost/service to the Standard Warranty– any such arrangement will be offered and/or refused in writing during the Sales process.

We offer a comprehensive maintenance scheme to protect your software and hardware investment and to minimize downtime so as to improve productivity.

 Standard Warranty does not include Travel

Plans are Customised and Tailored for individual budget and needs - start from $400 ex pa

VIP - Economy Care Plan  Basic Plan to Reactivate Licence Code SAAS
KentPOS Software is supplied as a "Service", and there is a minimum fee per annum to allow continued software development and evolution of the product. A client that is more than 2 years behind in software versions will not be supported and must upgrade to current version.

What is SAAS - Software as a Service
 Instead of having to pay a large upfront fee for software, KentPOS™ is offered as a low weekly subscription fee, but, unlike a mobile phone contract, there is no fixed-term commitment and Clients can therefore cancel the subscription any time without penalty. KentPOS™ as a SaaS also includes free continuous software upgrades and standard business support as part of the package (Premium support extra). Additional training, retraining and after hours service is available as an extra on prepaid care plans if required.
                                     

       
  • Upgrade to the latest Kent-POS Software Version (Only)
  • Release Notes supplied on latest Patches, benefits and Upgrades
  • Phone and Email support Monday to Friday 9:30am – 2:30pm
  • Internet connection required or additional charges will apply
  • Service & Support will be charged for at current rates
  •  10% Discount off consumables - A Grade Paper Rolls

Software Deluxe- Invoiced Quarterly  
A/Hrs Service Availabe  (Excess Applies**)                                     

         
    • Upgrade to the latest Kent-POS Software
    • Phone and Email support Monday to Friday 8:30am – 3:30pm
    • Same Day  / 4Hr Max Response with most Software Issues
    • 4 Hour Prepaid Software Assistance / Support per annum
    • 20% discount off parts rolls and consumables
    • 25% discount off additional casual training and consultancy rates

Hardware and Software                            
A/Hrs Service Available (Excess Applies**)           

  • Upgrade to the latest Kent-POS Software
  • Upgrade to the latest Kent-POS Firmware
  • Phone and Email support Monday to Friday 8:30am – 3:30pm
  • Same Day  / 4Hr Max Response with most Issues
  • 4 Hour Prepaid Software  Support per annum
  • 5  Hour Prepaid Hardware Support per annum
  • 20% discount off paper rolls and consumables
  • 20% discount off parts used in repairs

  

** Note that after hours service may be an additional charge. We are not under contract to deliver after hours service but reserve the right to charge for this service in addition to standard policy.