Shipping & Returns

Deliveries

It is the customers responsibility to ensure they can accept the deliveries and provide a signature as proof of delivery if required.

Whilst we take care in packaging the goods for delivery, it is your responsibility to ensure there are no breakages or missing items at the time of delivery.
By signing for a delivery, you are accepting that the order is complete and intact.

Warranty and Returns
Products sold by Kent Business Machines are covered by Return to Base warranty unless specified otherwise. The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorised distributors in Australia.

Damage caused by misuse, Electrical faults or spikes, accidental or wilful damage, water or liquid damage and other external damage are not covered by the warranty.

Prior to returning of any products, you must contact us for Authorisation.
Products which are returned without authorisation may be declined and returned to sender.

All damages or claims must be filed with the carrier (if damage is noted at the time of delivery).
We will be more than happy to assist you if this unlikely event should occur.

All warranty claims are back to base at the expense of the customer. We will have the goods sent back to you repaired, but we do not cover freight expenses for warranty repairs. Please contact us if you wish to make arrangements for this.
Kent Business Machines does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair. 

There are exceptions to this for our clients that have "opted-in" to our membership and Care Club.

Warranty & Service
 1) Unless specifically stated in various Kent Business Machines price lists, quotations and/or proposals, or as detailed below, warranty on all Kent Business Machines products is 12 months return to base, except for cables, power supplies and batteries which may be less. 
2) Goods returned under warranty must be accompanied by a completed Return Authority Form and Number or they will not be accepted into our service department.
 3) Warranty does not cover any damage caused by incorrect use of the product, (eg liquid spillage).
 4) Goods returned for warranty repairs that are not faulty will be considered a chargeable job and a minimum half hours labour plus freight will be charged.
 5) If a product is returned for repair and you decline to go ahead with the repair, a minimum half hours labour will be charged as a quote fee.
 6) Many manufacturers have some exceptions to their standard warranty, (e.g. Power supplies and cables). Please note that we provide 'manufacturers'
warranty only, and therefore cannot pass on warranty where it is not covered by the manufacturer.
 7) On site warranty covers metro areas only. Please call to confirm coverage if you are unsure.
 
Exceptions to the standard 12 month return to base warranty are, (this is not a complete list, please refer to our website against each product or call to check)

DOA & Breakages
All Returns and Breakage Notifications much be made within 7 days of Delivery.
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense

Please choose Carefully
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange 
(Exceptions to this are at the discretion of Kent Business Machines management). 

Returned goods (after our approval) due to incorrect order or change of mind will incur a re-stocking fee of 25% of goods total or 50% on special orders. Freight is not refunded in any circumstance. 

Kent Business Machines is not responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly. 

In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery time frame. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case, and will always keep you updated with the new ETA.